Basic troubleshooting

1. No Sound or Audio

• Check Volume/Mute: Ensure the radio is unmuted and the volume is turned up.
• Test Other Channels: If only one channel has no sound, it may be a temporary outage. Try other channels.
• Power Cycle: Turn the radio off, wait 30 seconds, then restart it.

2. “Acquiring Signal” or No Signal

• Antenna Placement:
  • Ensure the antenna is properly connected and placed outdoors (e.g., on a car roof or near a window for home radios).
  • Avoid obstructions (trees, buildings, tunnels) blocking the southern sky (satellites orbit southward).
• Weather Interference: Heavy rain, snow, or storms can disrupt signals temporarily. Wait for clearer weather.
• Check Wiring: For car radios, inspect antenna cables for damage or loose connections.

3. Channels Missing or “Loading”

• Subscription Check: Confirm your subscription is active and includes the missing channels (log in to your account online).

4. Radio Not Activating

• Verify Radio ID: Tune to Channel 0 or check your vehicle’s Uconnect®/infotainment system for the correct ID.
• Wait Longer: Activation can take up to 1 hour. Keep the radio powered on and tuned to Channel 1 or 184.
• Double-Check Input: Ensure you entered the Radio ID (ESN/RID) correctly during activation, with no typos.

5. Static or Poor Reception

• Reposition Antenna: Move the antenna slightly (for home radios) or adjust its placement on your car.
• Avoid Interference: Keep the antenna away from GPS devices, power lines, or other electronics.

6. Account or Billing Issues

• Check Trial Status: If using a free trial, ensure it hasn’t expired.

7. Vehicle-Specific Issues

• Trial Period Ended: Many cars include a 3–12 month trial. Renew your subscription if the trial expired.
• Factory Reset: For infotainment systems (e.g., Uconnect®), perform a reset via the settings menu.
• Dealership Support: If hardware fails (e.g., antenna), contact your vehicle dealership.