At Palanteer Solutions, customer satisfaction is our priority. If you’re not happy with your purchase, we’ve got you covered. Here’s our straightforward refund policy.
1. Refund Eligibility
To qualify for a refund, make sure the following criteria are met:
Time Frame:
Refund requests must be made within 30 days of receiving or purchasing the item.
Product Condition:
The product must be unused, undamaged, and in resellable condition. This includes the original packaging, accessories, and manuals.
Proof of Purchase:
Provide your order number, receipt, or invoice.
Note: Items like ink cartridges, toner, and paper are non-refundable unless defective. Once opened or used, products are not eligible for return.
2. How to Request a Refund
Follow these simple steps:
- Contact Us: Email our support team at info@palanteersolutions.com with your order number and reason for return.
- Return Authorization: We’ll review your request and send you a Return Authorization (RA) number with detailed instructions.
- Return Shipping: You’re responsible for return shipping unless the item is defective or incorrect. We recommend using tracked and insured shipping.
- Product Inspection: Once we receive the item, we’ll inspect its condition. If everything checks out, we’ll process your refund.
3. Refund Processing
- Refund Method: Refunds will be issued to the original payment method (credit card, PayPal, etc.).
- Timing: Refunds may take 10-14 business days to process, depending on your payment provider.
- Partial Refunds: If the returned item isn’t in resellable condition (e.g., missing parts or damaged packaging), we’ll issue a partial refund based on its condition.
4. Non-Refundable Items
The following items are not eligible for a refund:
- Consumables (ink cartridges, toner, paper) unless defective
- “Final Sale” or “Clearance” items
- Opened or used printers and accessories (unless defective)
- Gift cards or store credits
- Items returned after the 30-day return window
5. Defective or Damaged Products
If your product is defective or damaged, we’ll sort it out for you:
- Defective Items: If the product has a manufacturing fault, we’ll offer a replacement or a full refund.
- Damaged Items: If your product arrives damaged, notify us within 5 business days with photos of the damage and packaging. We’ll arrange a return and provide a replacement or refund at no extra cost.
6. Exchanges
We don’t offer direct exchanges. To get a different product, return the original item for a refund and place a new order.
7. Cancellations
- Before Shipment: Contact us immediately, and we’ll cancel your order and issue a full refund.
- After Shipment: Once the product has shipped, follow the standard return process.
8. Customer Support
Have questions? We’re here to help.
9. Policy Updates
We may update this policy at any time. The updated “Effective Date” will be shown at the top of this page. Please check back regularly to stay informed.
Thanks for choosing Palanteer Solutions. We appreciate your trust and are committed to keeping you satisfied.
